Terms of service
Welcome to Naina Gold
These Terms & Conditions govern your access to and use of the Naina Gold website, including browsing products, placing orders, making payments, and using our online shopping services.
The website is managed and operated by the Naina Gold Team. By accessing our website or placing an order, you acknowledge that you have read and understood these terms and agree to comply with them, subject to applicable laws.
We may revise these terms when necessary to reflect changes in our business operations, website features, or legal requirements. Updated terms will be published on this page.
1. Eligibility and Website Usage
Customers must be at least 18 years old to place orders independently. Individuals below 18 may use the website and make purchases with the involvement and supervision of a parent or legal guardian.
Customers agree to use the website only for lawful purposes and to provide accurate information when placing an order.
You must not:
- Use the website for fraudulent, unlawful, or unauthorised activities.
- Attempt to disrupt website functionality or interfere with its security.
- Copy, reproduce, distribute, or commercially exploit website content without prior written permission from Naina Gold.
- Upload or transmit malicious software or content that violates the rights of others.
Naina Gold reserves the right to restrict website access, suspend accounts, or refuse transactions where reasonably necessary to protect customers, the business, or the security of the website, subject to applicable law.
2. Product Information and Jewellery Variations
Naina Gold endeavours to display accurate product descriptions, photographs, prices, and other relevant details.
Customers should note that:
- Product colours may appear slightly different depending on screen settings, lighting, and photography.
- Handmade jewellery may exhibit minor variations in design, finish, dimensions, or appearance.
- Product availability may change due to sales, stock updates, or supplier availability.
- Product specifications, including metal purity, weight, stones, and other attributes, should be checked against the individual product listing.
Any variation must remain consistent with the product description and applicable quality and consumer-protection requirements. Material differences, incorrect specifications, or undisclosed characteristics will be handled in accordance with our applicable policies and legal obligations.
3. Product Prices and Pricing Errors
All product prices and applicable charges will be displayed on the website or communicated to customers before an order is finalised.
Prices may change from time to time. A price change will not automatically alter an order that has already been accepted.
Although we take care when entering product information, errors in prices, descriptions, or availability may occasionally occur. If an error affects your order, our team will contact you to explain the issue and discuss the appropriate resolution before proceeding, where required by law.
Applicable taxes and shipping charges will be displayed or communicated as appropriate to the transaction.
4. Order Placement and Confirmation
Customers are responsible for reviewing their selected products, quantities, delivery address, contact details, and order total before completing checkout.
Submitting an order does not necessarily mean that the order has been accepted. Order acceptance may be subject to payment verification, product availability, and any necessary checks.
Naina Gold may decline or cancel an order where there is a genuine reason, including:
- The product is unavailable.
- A material pricing or listing error has occurred.
- Payment verification fails.
- A transaction appears fraudulent or unauthorised.
- Delivery to the specified destination cannot be arranged.
If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law and our refund policy. We will communicate relevant information to the customer.
5. Payment Terms
Full advance payment is required for online orders. Cash on Delivery (COD) is not available at present.
Customers must complete payment using the payment methods made available during checkout.
An order may remain unprocessed until payment is successfully confirmed. Customers should not share their payment passwords, OTPs, or banking credentials with anyone claiming to represent Naina Gold.
Where a payment is deducted but the order is not confirmed, customers should contact our support team with the relevant transaction details so that the issue can be investigated.
6. Order Cancellation
Customers should contact the Naina Gold Team as soon as possible if they wish to request an order cancellation.
Cancellation requests will be assessed based on the order's processing and dispatch status and applicable legal requirements. An order that has already been dispatched may need to be handled under the applicable return or refund process.
Naina Gold may cancel orders for legitimate operational, payment-verification, stock, or pricing reasons. If payment has already been received, any refund due will be handled in accordance with applicable law.
Nothing in this section removes any cancellation, refund, or other rights that customers may have under applicable law.
7. Returns, Refunds, and Defective Products
Customers should review our separate Refund and Return Policy for the conditions and procedures applicable to returns, exchanges, refunds, and damaged or defective jewellery.
If a customer receives an item that is damaged, defective, incorrect, or materially different from its description, they should contact the Naina Gold Team promptly and provide the order details and relevant evidence.
To help us investigate a claim, customers are encouraged to provide:
- The order number and a description of the issue.
- Clear photographs of the product and packaging.
- An unboxing video, if available, showing the parcel and its contents.
An unboxing video can help establish the condition of a shipment when it was received. However, the absence of a video or photograph will not automatically eliminate any rights or remedies available to a customer under applicable law.
Approved refunds will be processed through an appropriate payment or banking method within the applicable processing period. Any return shipping or replacement arrangements will be communicated by our team.
8. Jewellery Quality and Product Verification
Customers should review the product listing carefully before purchasing, particularly where the jewellery's metal type, purity, weight, size, finish, or other specifications are important to their decision.
Naina Gold will provide product information as applicable to each item. Customers should refer to the individual listing for the specific characteristics of the jewellery being purchased.
For precious-metal jewellery, any representations concerning purity, hallmarking, certification, or authenticity will be subject to the details provided for the particular product and applicable legal requirements.
9. Shipping and Delivery
Orders will be processed and dispatched according to our Shipping and Order Processing Policy.
Delivery estimates are indicative and may vary due to courier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our reasonable control.
Customers are responsible for entering a complete and accurate shipping address and valid contact information. If an address correction or redelivery results in additional charges, our team will communicate the applicable charges before proceeding, where practicable.
For further information, customers should refer to the Shipping and Order Processing Policy published on our website.
10. Intellectual Property
All original content displayed on the Naina Gold website, including brand elements, logos, product photographs, written descriptions, graphics, and website design elements, is owned by Naina Gold or used with appropriate permission.
No person may reproduce, distribute, modify, publish, or commercially use this content without the necessary authorisation, except where permitted by law.
Unauthorised use of our intellectual property may result in appropriate action under applicable law.
11. Third-Party Services and Links
Our website may use third-party services, including payment gateways, shipping providers, and external websites.
These services may be governed by their own terms and privacy policies. Naina Gold does not control every aspect of third-party services and cannot guarantee uninterrupted availability of external websites.
However, this section does not exclude any responsibility that Naina Gold may have under applicable law for its own services or conduct.
12. Website Availability and Limitation of Liability
We make reasonable efforts to keep our website accessible and product information accurate. However, temporary interruptions may occur due to maintenance, technical problems, or circumstances beyond our control.
To the extent permitted by applicable law, Naina Gold will not be responsible for indirect losses arising from circumstances outside its reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer-protection rights and remedies.
13. Privacy and Customer Information
Personal information provided during registration, checkout, payment, or customer-support interactions will be handled in accordance with our Privacy Policy and applicable data-protection laws.
Customers should ensure that the information they provide is accurate and should contact our team if they need assistance correcting their order details.
14. Disputes and Applicable Law
These Terms & Conditions are governed by the laws applicable in India.
Any dispute arising from the use of our website or the purchase of our products will be addressed in accordance with applicable law. Where court proceedings are necessary, jurisdiction will be determined by the applicable legal rules and the relevant competent courts.
Customers may also use any consumer grievance or dispute-resolution mechanisms available to them under applicable law.
15. Changes to These Terms
Naina Gold may update these Terms & Conditions to reflect changes in products, services, business practices, or legal requirements.
The revised version will be published on this page with an updated effective date where appropriate. Customers are encouraged to review this page periodically.
16. Contact the Naina Gold Team
For questions about these terms, order issues, payments, or other website-related concerns, please contact our team.
Business Name: Naina Gold
Email: hyma.nainagold@gmail.com
Phone / WhatsApp: +918121143838
Business Address: main park, Plot no-160, near jiva school, opp. samatha nagar, Addagutta, Sreenivasa Nagar, Kukatpally, Hyderabad, Telangana 500085
Thank you for choosing Naina Gold. We value your trust and are committed to providing a transparent and reliable jewellery shopping experience.