Shipping and Order Processing Policy
At Naina Gold, we are committed to ensuring that every jewellery order is handled with care, packed securely, and delivered to the address provided by our customers. This policy explains how we manage orders, shipping arrangements, delivery estimates, and international shipments.
1. Order Processing and Product Availability
Every order received through our website is subject to product availability and order verification. Although we make efforts to maintain accurate stock information, occasional differences may arise due to simultaneous purchases, in-store sales, or inventory updates.
If an item you purchase is unavailable, our team will inform you using the contact details provided with your order. Depending on the situation, you may choose an alternative product, request a refund for the unavailable item, or discuss another suitable resolution with our team.
Any store credit or adjustment toward a future purchase will be communicated and arranged with your consent.
2. Shipping Within India
Naina Gold accepts domestic orders for delivery to serviceable locations across India, subject to courier coverage and applicable shipping conditions.
Shipping and Logistics
We may use suitable delivery services based on the destination, package size, shipment value, and availability of courier services. Our logistics partners may include India Post, Blue Dart, DTDC, and other reliable shipping providers.
Order Dispatch
Standard orders are generally prepared for dispatch within 24–48 working hours after order confirmation, subject to stock availability and verification requirements.
Orders requiring special preparation, customisation, or additional quality checks may take longer. If a significant delay is expected, we will make reasonable efforts to notify the customer.
Large or Heavy Shipments
Orders involving larger quantities or packages weighing more than 5 kg may require specialised surface transportation or another suitable shipping arrangement. The shipping method and applicable charges will depend on the shipment details.
Free Shipping Eligibility
Orders with a total value exceeding ₹30,000 are eligible for free domestic shipping, subject to the applicable terms and service availability. Any exclusions or additional charges, where applicable, will be communicated before dispatch.
3. Estimated Domestic Delivery Periods
Delivery schedules depend on the destination, courier network, weather, and other logistical factors. The following estimates may be used as general guidance:
North India: Approximately 7–9 working days.
South India: Approximately 6–8 working days.
West India: Approximately 7–10 working days.
East and North-East India: Approximately 10–12 working days.
These periods are indicative transit estimates and may vary for remote locations, public holidays, operational disruptions, or other circumstances beyond our control. The actual delivery date may differ from the estimated period.
4. International Orders
Naina Gold may accept orders for international delivery to destinations supported by our shipping arrangements and applicable regulations.
International Shipping Services
Depending on the destination and shipment requirements, we may arrange delivery through international logistics providers such as DHL, UPS, Blue Dart, EMS, or other suitable carriers.
Processing and Dispatch
International orders may require additional time for product verification, secure packaging, documentation, and shipping arrangements. The expected processing period may be approximately 20–30 working days, depending on product availability and the size or nature of the order.
Customers will be informed if additional processing time is required.
International Shipping Fees
International shipping charges are determined by factors such as the destination country, parcel weight, dimensions, shipping service, and applicable carrier rates. Where supported, the charges will be displayed during checkout or communicated to the customer before the order is dispatched.
Estimated International Transit
International shipments may take approximately 30–40 days in transit. Actual delivery periods can vary depending on the destination, customs procedures, local delivery networks, and regulatory requirements.
The above periods are estimates and should not be treated as guaranteed delivery dates.
5. Shipment Tracking
Once an order has been handed over to the shipping provider, available tracking information will be shared through the customer's registered email address, mobile number, or another suitable communication channel.
Customers can use the tracking reference on the relevant courier's official website to check shipment progress. Tracking updates may take some time to appear after dispatch.
6. Customs Duties and International Taxes
International shipments may be subject to import duties, customs clearance fees, VAT, GST, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout or agreed in writing, such charges are not included in the product price or shipping fee and must be paid by the customer where applicable.
Customers are responsible for checking the import requirements and jewellery-related restrictions applicable in their destination country before placing an international order.
7. Delivery Information and Exceptions
Customers should verify that their delivery address, postal code, email address, and contact number are correct before completing checkout.
Naina Gold cannot guarantee delivery within a specific timeframe where delays arise from circumstances outside our reasonable control, including courier disruptions, customs inspections, adverse weather, public holidays, strikes, or regulatory restrictions.
If a shipment is delayed, customers may contact our support team for assistance. Additional delivery charges resulting from an incorrect or incomplete address, failed delivery attempts, or a requested change of destination may apply where permitted and will be communicated to the customer.
8. Customer Support
For questions about order preparation, shipping charges, tracking, or delivery status, please contact Naina Gold using the details below.
Support Hours: Monday to Saturday, 11:00 AM–8:00 PM IST
Phone / WhatsApp: +918121143838
Email: hyma.nainagold@gmail.com
We appreciate your trust in Naina Gold and look forward to serving you with care and attention at every step of your shopping experience.